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Common inquiries about our services

Baggage Delivery Service

  • What is Bags VIP?
    Bags VIP is a luggage delivery service that allows you to skip baggage claim and have your checked baggage delivered directly to the location of your choice (home, office, hotel, golf course, etc.) from a participating destination airport. Bags VIP is available for any baggage that arrives at one of our more than 250 participating airports and does not have to clear customs.
  • Why do I still have to pay airline baggage fees when I check my bag if I paid a baggage delivery charge?
    The baggage delivery charge covers the cost of your baggage delivery from the airport. Airline baggage fees are charged by airlines to cover the cost of handling your baggage while in the flight process.
  • Can I schedule a baggage delivery if I’m already at the airport?
    Yes, as long as you book your delivery at least one hour before your scheduled flight departure, your destination is a participating airport, and your baggage will not need to clear customs. If you are on a delayed flight and would like to book the service, you can contact Bags VIP Customer Service at 1-877-847-0045.
  • How do I make changes to my order?
    Should you need to make any changes to your order (number of bags, baggage different from the description, etc.) please contact Bags VIP Customer Service at 1-877-847-0045 or
  • What is the cancelation policy?
    You may cancel any order without penalty so long as you complete the cancelation no later than 24 hours prior to your scheduled flight arrival time. No refunds can be made within 24 hours prior to flight departure. To cancel an order, please contact us at 1-877-847-0045.

    Cancelations cannot be guaranteed within 24 hours of your scheduled flight arrival time and you may be responsible for the full cost of the order if we are unable to complete the cancelation prior to dispatch of the local driver.
  • Do I go to baggage claim when my flight lands?
    No, when your flight reaches its final destination, bypass baggage claim and proceed to your destination.
  • How soon after flight arrival will my bags be delivered?
    Your bags will be delivered up to 4-6 hours of flight arrival. You will receive emails when your baggage is picked up from the baggage carousel, when it is on its way for delivery and once it has been delivered.

    If the delivery is to a residential address and you required a signature upon delivery, a delivery attempt will not be made until you are contacted by phone in order to arrange a delivery acceptance time. This may push your delivery outside the standard 4 to 6 hour delivery window. It is important that the local delivery agent has the directions necessary to access the delivery address if it is located within a gated community.

    If you will not be able to or do not wish to receive a call to schedule a delivery acceptance time, would like to waive the signature requirement or need to give specific directions for the delivery to be completed, please call Bags VIP Customer Service at 1-877-847-0045 so they may assist you and ensure that the delivery is completed as seamlessly as possible. Scheduling is not required for deliveries to hotel and business addresses.

    Please Note:
    All deliveries for flights arriving after 10:00 p.m. will go out the next day at 8 am and will be delivered by 2 pm. Luggage will be secured and stored with the airline's Baggage Service Office overnight until 8 am for pick up Bags.

    All baggage delivered to a hotel will be delivered to the hotel bell stand. Please be sure to contact the front desk of the hotel to let them know how to handle the baggage once it is delivered.

    Deliveries with an address located inside a building may require the delivery to be accepted on the ground floor. Extreme weather and traffic conditions can impact the amount of time the delivery takes.
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